For registered NDIS providers

Get audit ready with a guarantee behind you

Cenaris helps you organise your evidence, identify what is missing and strengthen the proof behind every requirement.

Meet the guarantee criteria and still fail your audit because of a verified error in the Cenaris platform? You can claim back the Cenaris subscription fees you paid, up to 12 months.

Audit Pass Guarantee

Eligibility criteria, exclusions and claim requirements apply. See the full Guarantee Terms and Conditions.

An NDIS provider leader reviewing compliance evidence confidently on a laptop
The problem

You should not have to discover your evidence gaps when the auditor does

Having policies is not the same as being audit ready.

Policies document what your organisation intends to do. Your evidence must show what is actually happening across your services, people and systems.

When evidence is scattered across folders, emails and different platforms, it can be difficult to know whether every requirement is properly supported, where evidence is incomplete or whether the proof you have is strong enough.

Cenaris replaces that uncertainty with a clear, structured view of your audit readiness.

A team of providers reviewing compliance documents and evidence together
What Cenaris gives you

See what is missing. Understand why it matters. Know what to do next.

Map evidence to each requirement

See exactly what supports each requirement, and where proof is still missing.

Identify gaps before your audit

Surface incomplete or unsupported evidence areas early enough to act.

Measure evidence strength

Understand whether evidence is merely present or strong enough to support the requirement.

Prioritise the right actions

Focus your time on the issues that matter most instead of searching through folders or working from guesswork.

Maintain readiness throughout the year

Keep compliance visible and organised as your organisation, team and evidence change.

How it works

How the Audit Pass Guarantee works

1

Map all required evidence

Every required evidence item within the eligible scope must be mapped in Cenaris.

2

Close every identified evidence gap

The platform must show no outstanding evidence gaps across the requirements covered by the guarantee.

3

Reach at least 80% confidence

Every required evidence item must achieve a Cenaris confidence score of at least 80%. Evidence that has not been analysed is treated as having 0% confidence.

4

Attend your audit

Continue operating your organisation responsibly and provide the required evidence to your auditor.

5

Make an eligible claim if required

Where an audit nonconformity is caused by a verified error in the Cenaris platform, rather than by your own evidence or operations, you may submit a claim under the formal terms.

Start with Cenaris
Scope

What isn't included

The guarantee is tied to a verified error in the Cenaris platform, not to how your organisation operates day to day.

Not covered
  • Staff behaviour or failure to follow organisational processes.
  • Service-delivery practices.
  • Staffing, screening or workforce issues.
  • Operational failures, or actions and omissions by the provider.
  • Evidence that turns out to be insufficient, inaccurate or outdated, even if it was mapped and analysed.
  • Evidence that was not uploaded, mapped or analysed.
  • Requirements that did not satisfy the guarantee criteria.
  • Matters outside Cenaris' control, or an auditor's independent judgement outside the defined scope.

Full definitions and exclusions are set out in the Guarantee Terms and Conditions.

Why it's built this way

A guarantee built around evidence, not empty promises

No software can honestly promise to control your staff, your services or an auditor's independent decision.

That is why the Cenaris guarantee is tied to the part we can help you improve and make visible: your documented evidence position.

Cenaris gives you a structured way to demonstrate that every requirement has been considered, supporting evidence has been connected, missing proof has been identified, evidence quality has been assessed and remediation can be tracked.

It is a practical commitment backed by clear eligibility criteria, not a blanket promise that ignores how audits actually work.

Why Cenaris

Build confidence before audit day

Replace scattered evidence with one visible system

Bring policies, records and supporting documents into a structured compliance workflow.

Find problems earlier

Identify missing or weak evidence before it becomes an audit finding.

Reduce last-minute audit preparation

Maintain readiness throughout the year rather than rebuilding your evidence position under pressure.

Improve management visibility

Give owners, leaders and compliance teams a clearer view of current readiness, responsibilities and priorities.

Frequently asked

Guarantee questions, answered plainly

Does Cenaris automatically guarantee that we will pass our audit? +
No. Cenaris cannot control your organisation's operations, staff behaviour, service delivery or an auditor's independent decision. The guarantee applies only within its defined scope and where every eligibility requirement has been satisfied.
How much can we claim back? +
The maximum refund is the Cenaris subscription fees actually paid, up to 12 months, subject to the formal Guarantee Terms and Conditions.
What evidence do we need to provide for a claim? +
You must provide the auditor's notes identifying the documentation-based reason for the relevant nonconformity, along with the other information required under the formal claim process.
What happens if some evidence has not been analysed? +
Evidence that has not been analysed is treated as having a 0% confidence score and will not satisfy the guarantee criteria.
Does the guarantee cover operational or staff-related nonconformities? +
No. Operational, behavioural, staffing, service-delivery and other factors outside Cenaris' control are excluded.
Do we still need to manage compliance ourselves? +
Yes. Cenaris helps make your requirements, evidence, gaps and next actions clearer. Your organisation remains responsible for its operations, services, people and compliance obligations.
Ready when you are

Stop relying on audit-day hope

Build a visible evidence position. Close the gaps you can see. Strengthen the proof behind every requirement.

When you meet the guarantee criteria, move toward your audit knowing Cenaris is prepared to stand behind the platform.

The published Guarantee Terms and Conditions govern eligibility, exclusions, refund calculations and the claim process. They should be reviewed before purchase.